FAQ

What types of security systems do you offer?

We specialize in a comprehensive range of security solutions including Alarm Systems & Sensors, Cellular Security Cameras, Driveway Alarms (Infrared Motion and Magnetic Probe), Long Range Alarms like the Dakota Alert 4000, Video Doorbells & Intercoms (including DoorBird), Freeze Alarms, Appliance Leak Sensors, and various security accessories. Our product lines feature reputable brands like DSC and Dakota Alert.

Are your products compatible with international voltage standards?

All our products are designed to US standards. International customers may require voltage adapters or converters for certain electronic components. Please check the product specifications or contact us for specific compatibility information for your country.

How do I choose the right driveway alarm for my property?

The choice depends on your specific needs. For long-range detection (e.g., very long driveways), our Long Range Alarms or Dakota MURS Alert systems are ideal. For standard residential driveways, our Infrared Motion or Magnetic Probe Driveway Alarms are excellent choices. Consider factors like range, detection technology, and whether you need wireless capabilities.

What payment methods do you accept?

We accept major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and convenient checkout experience.

Do I need to create an account to place an order?

While you can check out as a guest, creating an account allows you to track your order history, manage your addresses, and speed up future purchases. It also helps us provide you with better support.

Where do you ship from and how long does processing take?

All orders are carefully packaged and shipped from our warehouse facility located at 2836 Concord Street, Charlotte, NC, US 28263. We process and dispatch orders within 1-2 business days after payment is confirmed.

What are my shipping options and costs?

We offer two reliable, fully-tracked shipping methods to most global destinations (excluding some remote areas in Asia and other regions):
– Standard Shipping (Fast & Tracked): $12.95 flat rate via DHL or FedEx. Delivery in 10-15 business days after dispatch.
– Free Shipping (Economical & Reliable): FREE on orders over $50 via EMS (Express Mail Service). Delivery in 15-25 business days after dispatch.

Do I have to pay any additional fees upon delivery?

The prices on our website are in US Dollars. Customers outside the United States are responsible for any applicable import duties, taxes, or customs clearance fees imposed by their country. These fees are not included in the product or shipping cost and are paid directly to the carrier or relevant authorities upon delivery.

Do I need to be present to receive my package?

Yes, to ensure the safe delivery of your valuable security equipment, all shipments require a signature upon delivery.

Which countries or regions do you not ship to?

Due to logistical challenges, we are unable to ship to certain remote regions in Asia and other geographically challenging areas. If you are unsure about your location, please contact us before placing your order.

What is your return policy?

We stand behind our products. If you are not completely satisfied, you may return any item in its original condition within 15 days from the date of delivery for a refund (excluding original shipping costs). Your satisfaction is our priority.

How do I initiate a return?

To start a return, please contact our customer support team at [email protected] within the 15-day window. Include your order number and the reason for the return. We will provide you with instructions and the return address.

When will I receive my refund?

Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow time for the financial institution to post the refund to your account after you receive our confirmation.

How can I get technical support for my product?

For product-specific technical support, please first consult the user manual that came with your device. For further assistance, contact us at [email protected]. Please have your product model and order number ready so we can help you more efficiently.

What are your customer service hours?

Our team monitors emails during standard business hours (Eastern Time), Monday through Friday. We strive to respond to all inquiries within 24-48 hours.