At SecureGuard Shop, your safety and satisfaction are our top priorities. We specialize in providing high-quality security solutions, from Dakota Alert long-range driveway alarms to advanced DSC alarm systems and DoorBird video doorbells. To ensure a seamless experience, we offer transparent shipping and a straightforward returns process for our global customers.

Shipping Information

We ship worldwide (excluding Asia and a few remote regions). Orders are processed within 1-2 business days after payment confirmation. Please see below for delivery options:

  • Standard Shipping (DHL or FedEx): $12.95 shipping fee. Delivery within 10-15 days after shipment.
  • Free Shipping (EMS): Available for orders over $50. Delivery within 15-25 days after shipment.

Note: Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We guarantee the quality of our products. If you are not satisfied, you may return or exchange most items within 15 days of receipt. All items must be unused, in original packaging, and include all accessories.

Non-Returnable Products

Due to the specialized nature of security products and hygiene considerations, the following items cannot be returned or exchanged unless defective or damaged upon arrival:

  • Opened or installed alarm sensors (e.g., DSC Alarm Sensors)
  • Activated or registered electronic devices (e.g., DoorBird Video Doorbells, Cellular Security Cameras)
  • Products requiring professional installation once opened

How to Initiate a Return or Exchange

Follow these steps to request a return or exchange:

  1. Contact our support team at [email protected] within 15 days of receiving your order.
  2. Provide your order number and reason for return/exchange.
  3. We will review your request and issue a Return Authorization (RA) number with instructions.
  4. Securely pack the item(s) in original packaging, include the RA number inside, and ship to:
    SecureGuard Shop
    2836 Concord Street
    Charlotte, US 28263
Note: Returns without an RA number may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service for safety.

Refund Processing

Once we receive and inspect your return, we will notify you of your refund status. If approved, refunds are processed within 5-7 business days and credited to your original payment method (Visa, MasterCard, JCB, or PayPal). Note: Shipping fees are non-refundable.

Exchange Processing

For exchanges, we will ship the new item after receiving and inspecting the returned product. Standard shipping fees apply.

Contact Us

For questions about shipping or returns, reach out to us at:

Thank you for trusting SecureGuard Shop for your security needs!